Amazon tightens control of UK online retail as sales accelerate
UK retail footfall drops 2.8% YoY in January 2024. H&M CEO quits amid profitability challenges. And John Lewis should target Boomers spend after jobs cut announcement.
While Millenials and Gen Z are often viewed as the key growth segments, Boomers are still big spenders, and there are things more traditional retailers like John Lewis and Waitrose can do to keep winning their spend.
Personalization has increased as technologies have advanced, with a retailer's ability to collect, analyze, and utilize consumer data being aided by the effective use of analytics tools. Consumers are also increasingly individualistic, especially Gen Z, and want products that are specifically targeted to their needs and goals. Personalized products are currently especially prevalent in the health & beauty sector, due to the links to the health & wellness trend, which is also particularly important to young consumers.
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