Macy’s settles proxy fight with Arkhouse and continues deal talks

Canadian consumers call for customer service tech upgrades. Best Buy boosts customer support with generative AI. And M&S announces new investments to drive 2040 net zero goals.

Forward this email  |  View in browser Retail Insight Network In Brief April 12, 2024 SPOTLIGHT READ Macy's settles proxy fight with Arkhouse and continues deal talks The department store chain signalled its openness to Arkhouse and Brigade Capital Management's revised acquisition offer. Hi manoj, tell us what you want to see more of Take our quick survey to share your thoughts about our newsletter Take the survey LATEST NEWS Canadian consumers call for customer service tech upgrades According to a new survey, 74% of Canadian consumers are less loyal to brands than they were two years ago due to bad customer service.   Best Buy boosts customer support with generative AI Collaboration with Google Cloud and Accenture aims to personalise and streamline the customer experience.   M&S announces new investments to drive 2040 net zero goals  The retailer has launched a Plan A Accelerator Fund to support eight initiatives in 2024. Read more news IN-DEPTH READ Net Zero Strategies in Retail and Apparel    GlobalData's latest thematic report offers an in-depth insight into the net zero targets and performance of 20 leading retail and apparel companies. The report elucidates the importance of a net zero strategy in the retail and apparel sector along with the progress made by the leading retailers to achieve the emission target. Buy report MORE FOR YOU Explore our marketing solutions   Merging industry-leading business intelligence & award-winning journalism, this is an unrivalled opportunity for engagement with B2B professionals across a network of 40+ leading media websites.    Request a demo Click below to view more from across the network: Packaging Gateway    |   Just Style   |   Just Drinks   |   Just Food        Was this email forwarded to you? Sign up here.   Please send any news or comments to: consumer.editorial@verdict.co.uk   GlobalData   At GlobalData we have a proven track record in helping thousands of companies, government organizations, and industry professionals benefit from faster, more informed decisions. You can update your communication preferences to make sure you receive the right information for you.    GlobalData, John Carpenter House | Registered in England No. 03925319, John Carpenter Street, London, EC4Y 0AN, United Kingdom London  Unsubscribe  |   Manage Preferences